Country Pillar Private Limited
Country Pillar Private Limited is committed to providing a transparent, fair, and customer-centric grievance redressal mechanism. We value our customers, distributors, and partners, and ensure that all complaints are addressed promptly and professionally.
1. Objective
The objective of the Grievance Redressal Cell is to:
Resolve customer and distributor complaints fairly and efficiently
Ensure compliance with applicable Indian laws
Maintain transparency, trust, and ethical business practices
2. Scope of Grievances
The Grievance Cell handles complaints related to:
Product quality, damage, defect, or wrong delivery
Order, payment, refund, or replacement issues
Distributor or affiliate-related service issues
Miscommunication, misinformation, or unethical conduct
Website, app, or service-related concerns
3. Grievance Officer Details
As per applicable Indian regulations, the Grievance Officer details are as follows:
Grievance Officer:
Country Pillar Private Limited
📧 Email: info@countrypillar.com
🌐 Website: www.countrypillar.com
📍 Registered Office:
Saraiya, Gyanpur Road,
Bhadohi – 221401, Uttar Pradesh, India
🕒 Working Hours:
Monday to Saturday – 10:00 AM to 6:00 PM
4. Grievance Submission Process
To register a grievance, users must:
Send an email to info@countrypillar.com
Mention Name, Contact Details, Order ID / Distributor ID (if applicable)
Clearly describe the issue with supporting documents/images (if any)
5. Resolution Timeline
Acknowledgement of grievance: Within 48 working hours
Resolution or response: Within 7–15 working days, depending on the nature of the complaint
6. Escalation Mechanism
If the complainant is not satisfied with the resolution:
The matter may be escalated internally for further review
Final decision shall be communicated after detailed examination
7. Fair Practices & Confidentiality
All grievances are handled confidentially
No discrimination between customers, distributors, or affiliates
Complaints are resolved without bias or unfair trade practices
8. False or Malicious Complaints
Country Pillar Private Limited reserves the right to take appropriate action against complaints that are found to be false, misleading, or malicious after investigation.
9. Policy Updates
Country Pillar Private Limited reserves the right to amend or update this Grievance Redressal Policy at any time. The updated version will be published on the official website.