Shipping & Delivery Policy
Country Pillar Private Limited
Country Pillar Private Limited strives to deliver products safely, efficiently, and in compliance with applicable Indian laws. This Shipping & Delivery Policy outlines the terms governing order processing, shipment, and delivery.
1. Order Processing
Orders are processed within 1–3 working days after successful payment confirmation
Orders placed on Sundays or public holidays are processed on the next working day
The company reserves the right to cancel or delay orders due to unforeseen circumstances
2. Shipping Locations
Currently, we ship products within India only
Delivery locations may vary based on courier service availability
3. Delivery Timeline
Estimated delivery time is 5–10 working days, depending on location and courier partner
Delivery timelines are indicative and may vary due to logistics, weather, or regulatory issues
Country Pillar Private Limited shall not be liable for delays caused by third-party courier services.
4. Shipping Charges
Shipping charges (if applicable) are clearly displayed at checkout
Charges may vary based on order value, weight, and delivery location
The company reserves the right to revise shipping charges without prior notice
5. Courier & Logistics Partners
Orders are shipped through reputed third-party courier/logistics partners
Tracking details are shared via email or SMS once the order is dispatched
6. Delivery Confirmation
Delivery shall be deemed complete once the product is handed over at the provided address
Customers are responsible for providing accurate and complete shipping information
The company shall not be responsible for delivery failure due to incorrect address or contact details
7. Damaged or Tampered Shipments
If the package appears damaged or tampered, customers should refuse delivery or inform us within 24 hours of receipt
Supporting images/videos may be required for verification
8. Undelivered / Returned Shipments
In case of failed delivery due to customer unavailability or incorrect details, re-shipping may be charged
If the order is returned to origin, refund (if applicable) will be processed as per Return & Refund Policy
9. Compliance & Safety
All shipments comply with applicable Indian transport, safety, and packaging regulations
Products are packed securely to ensure hygiene, safety, and quality
Health and consumable products are shipped in tamper-evident packaging
10. Force Majeure
The company shall not be held liable for delays or non-delivery caused due to events beyond reasonable control, including natural disasters, strikes, lockdowns, or regulatory restrictions.
11. Policy Updates
Country Pillar Private Limited reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Updated policies will be published on the official website.
12. Contact Information
For shipping or delivery-related queries, contact:
📍 Registered Office:
Saraiya, Gyanpur Road, Bhadohi, UP – 221401, India
📧 Email: info@countrypillar.com
🌐 Website: www.countrypillar.com
🕒 Working Hours: Monday to Saturday – 10:00 AM – 6:00 PM